Customer Service

Check all the payment methods available on the page: Payments.

Yes, all prices already include VAT.

'Discount Codes' are vouchers that you can use for special promotions. All the conditions for using the discount codes will be explained together with the code itself. To take advantage of the discount code on benetton.com, enter it in the appropriate field of your cart before completing your purchase. The discount will be calculated and displayed immediately.

There are several possible reasons. The credit or debit card you have chosen may have expired. You may not have entered all the details of the chosen payment method correctly. Carefully check the data entered and try again to make the payment. If the problem persists, we suggest choosing an alternative payment method or try contacting your bank.

See in the list of Countries we ship to.
Remember to select the Country where you want your order delivered: the items in your shopping bag and Wishlist will no longer be available if you change Country while shopping.

You can choose between different shipping methods at checkout, according to the delivery Country: see all the available options on the Shipping page.
If you choose payment through Wire Transfer, please consider that shipping times start from the day on which the payment is received by our bank (this can be up to 3 days after you send the wire transfer).

As the courier will request a signature, it's important to choose an address where you or someone else will be available during office hours (for example at a concierge or office address).
If no-one is available to receive the order, the courier will leave a note with a contact number. If you need any help organising the delivery, please don't hesitate to contact our Customer Care.

You can check the status of your order at any time on the Order Status page: simply enter the email address you used for the purchase and your order number. If you are a registered customer, you can also check your order from your account: log in and enter the 'Orders' section to get all the information.
When your order is shipped, we will send you an email with the tracking number and the link to the courier's website, where you can see the delivery information.

To exercise your right of withdrawal, you must fill out the return form at benetton.com/order-return within 14 days of receiving the order. Returning one or more products is easy and always free: you will find all the information inside the packaging, or online on the Returns page.

All returned items will be refunded through the payment method you chose for your order. The refund will correspond to the final price you paid for the item.
We are committed to ensuring your refund is processed as quickly as possible. Once the products arrive at our warehouse, we will take up to a maximum of 14 working days to check that all return conditions have been met. Accepted returns will be refunded shortly after. We will keep you updated throughout this process by email.
Please consider the time necessary for the credit to show on your account may vary according to banking procedures and to the payment method you chose.

We cannot refund any extra duties or import taxes you local Customs office may have requested at delivery. Please consider these fees are not requested nor collected by benetton.com.
We suggest you contact your local authorities or the carrier for further information before you ship your return.

We're sorry, but returns for orders placed online cannot be delivered to our physical stores. Remember the online return procedure is really quick, and totally free: read more in our Easy and free returns section.

By creating an account, you gain access to:
- quicker checkout
- easy order tracking directly from benetton.com
- saving your shipping addresses and personal details for future purchases
- exclusive promotions, news and latest arrivals (if you choose to subscribe to our Newsletter during sign up).

Click on the account icon at the top right of the web site, select "Register" and complete the form. You will have immediate access to all the advantages of your new account.

Click on 'Forgotten your password?' and enter the email address you registered with. We will send you a link for choosing a new password.

Finding the store nearest you is easy: go to our store locator, select your Country and your city to narrow your search.

If you'd like to work with us please visit this page: www.benettongroup.com/en/work-with-us/. You can check the current openings, or even spontaneously send us your application.
Many of our stores are operated by independent retailers, which is why we advise directly contacting the store in your city and asking the manager if there are open positions. Don't forget to bring along your resume!

We are delighted that you wish to join the United Colors of Benetton family by opening a new store. To receive more information, we suggest contacting our customer service that deals specifically with this issue by sending an email to store.opening@benetton.com or by visiting the page 'Open a store'.

If you need assistance for an in-store purchase, please directly contact the store where you made the purchase: you can find all the stores in our physical network by using our Store locator, in addition to their telephone numbers. The shop assistants are on hand to give you all the necessary support.
Should you need further assistance, please don't hesitate to contact our Customer Service.

You can get exclusive discount coupons, promo previews and special offers just for you.

It's easy: every time you make a purchase online or at participating United Colors of Benetton or Undercolors of Benetton stores, you'll get 1 point for every euro spent. The accumulated points will get you Discount Vouchers to use on your subsequent purchases.

Joining the program is easy and free: go to one of the participating United Colors of Benetton, Undercolors of Benetton and Sisley Young stores or activate your Family Card instantly at our website Benetton.com

The Benetton Family Card is completely free.

Activating your Benetton Family Card is quick, all you have to do is follow these simple steps: Visit the site familycard.benetton.com, click on "Activate your Family Card", fill out the registration form by entering your personal data and card number without spaces (you'll find it on the back of your card), accept that you've read the privacy policy, click "Submit"
. Once you've completed the registration procedure, you'll receive a welcome email with your username and a temporary password, which you'll then be asked to change upon first log-in.

Yes, the Benetton Family Card is valid for all adult and kids' collection pieces at United Colors of Benetton and Undercolors of Benetton as well as the entire Sisley Young collection. You can gain points online and at all participating stores.

No, the Benetton Family Card cannot be used as a payment method. You can use the loyalty card to gain points and get perks like discounts, gifts and sneak peek promos.

No, the Benetton Family Card is personal and may not be used by others. It can be used only by the person it's registered with.

Yes, you can use your Benetton Family Card at all participating stores and online.

Yes, for more details, check the rules.

You can get a discount of 10CHF after reaching 200 points. The conversion of points into discounts will happen at 10CHF and multiples thereof.

To view your points balance, log in to your account at the website Benetton.com. In "MyArea" you can see how many points you've gained and check out the available Discount Vouchers.

The Welcome Bonus is a special 15% welcome discount that you'll receive after your Benetton Family Card has been activated. You can use the Welcome Bonus on your next purchase, within 60 days of its issue date. It cannot be combined with Standard Discount Vouchers.

The Standard Discount Voucher is a special discount you can get through the points accumulated with your Benetton Family Card. The points are automatically converted into Standard Discount Vouchers with predefined amounts of 10CHF or multiples thereof. You can use the Standard Discount Voucher on your next purchase, within 60 days of its issue date. It cannot be combined with the Welcome Bonus.

Your birthday is special to us. To celebrate it with you we've thought up two surprises: double points on the first purchase made in the 7 days before and/or after your birthday and a special gift that will be sent to you via email.

To get the Welcome Bonus, you must make a purchase and activate your Benetton Family Card within 15 days.

To receive your Discount Voucher you need to reach 200 points on your Benetton Family Card, you'll find it in your "MyArea". Remember that your bonus voucher is valid for 60 days from the moment it's issued and will be worth 10CHF or a multiple thereof.

You can use your Discount Voucher at stores participating in the Benetton Family Card program and online.

To use your Discount Coupon at participating stores, simply present your Family Card number to the cashier at checkout. To use it online, though, you'll have to select it, once logged into your My Area, during the checkout phase. Remember that the Discount Voucher is not valid on sale or promo items, must be used once, cannot be split, cannot be converted into cash and does not give the right to change.

Yes, you can combine several Discount Vouchers and use them on the same purchase. However, it's not possible to use a 10CHF Discount Voucher together with the Welcome Bonus.

The discount voucher expires 60 days after being issued.

No, there's no minimum sum that you have to reach to use the discount voucher.

No, the discount voucher may be redeemed once.

Yes, you can also use your Discount Voucher at the website Benetton.com once logged into your My Area.

Once you've finished registering, you must have your personal username and password to access your My Area. If you don't remember your password, recover it by clicking on "Forgot your password?".

You can modify your data directly in your My Area by logging in.

You can contact us directly from your members area: login, select "Contact us", fill out the form and click "Send". We will open a ticket for your request and reply as soon as possible.