Faqs

All the answers. All the questions.

Frequently asked questions. Products, orders, shipments, payments. And much more.

The Benetton Family Card is a completely free digital loyalty card, rewarding your shopping by turning your online and in-store purchases into loyalty points. You can get exclusive discount coupons, promo previews and special offers just for you.

You can get exclusive discount coupons, promo previews and special offers just for you.

It's easy: every time you make a purchase online or at participating United Colors of Benetton or Undercolors of Benetton stores, you'll get 1 point for every CHF spent. The accumulated points will get you Discount Vouchers to use on your subsequent purchases.

Joining the program is easy and free: go to one of the participating United Colors of Benetton, Undercolors of Benetton and Sisley Young stores or activate your Family Card instantly at our website Benetton.com

The Benetton Family Card is completely free.

Yes, the Benetton Family Card is valid for all adult and kids' collection pieces at United Colors of Benetton and Undercolors of Benetton as well as the entire Sisley Young collection. You can gain points online and at all participating stores.

No, the Benetton Family Card cannot be used as a payment method. You can use the loyalty card to gain points and get perks like discounts, gifts and sneak peek promos.

No, the Benetton Family Card is personal and may not be used by others. It can be used only by the person it's registered with.

Yes, you can use your Benetton Family Card at all participating stores and online.

Yes, for more details, check the rules.

You can get a discount of 10CHF after reaching 200 points. The conversion of points into discounts will happen at 10CHF and multiples thereof.

To view your points balance, log in to your account at the website Benetton.com. In "MyArea" you can see how many points you've gained and check out the available Discount Vouchers.

The Welcome Bonus is a special 15% welcome discount that you'll receive after your Benetton Family Card has been activated. You can use the Welcome Bonus on your next purchase, within 60 days of its issue date. It cannot be combined with Standard Discount Vouchers.

The Standard Discount Voucher is a special discount you can get through the points accumulated with your Benetton Family Card. The points are automatically converted into Standard Discount Vouchers with predefined amounts of 10CHF or multiples thereof. You can use the Standard Discount Voucher on your next purchase, within 60 days of its issue date. It cannot be combined with the Welcome Bonus.

Your birthday is special to us. To celebrate it with you we've thought up two surprises: double points on the first purchase made in the 7 days before and/or after your birthday and a special gift that will be sent to you via email.

To get the Welcome Bonus, you must make a purchase and activate your Benetton Family Card within 15 days.

To receive your Discount Voucher you need to reach 200 points on your Benetton Family Card, you'll find it in your "MyArea". Remember that your bonus voucher is valid for 60 days from the moment it's issued and will be worth 10 CHF or a multiple thereof.

You can use your Discount Voucher at stores participating in the Benetton Family Card program and online.

To use your Discount Coupon at participating stores, simply present your Family Card number to the cashier at checkout. To use it online, though, you'll have to select it, once logged into your My Area, during the checkout phase. Remember that the Discount Voucher is not valid on sale or promo items, must be used once, cannot be split, cannot be converted into cash and does not give the right to change.

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Yes, you can combine several Discount Vouchers and use them on the same purchase. However, it's not possible to use a 10CHF Discount Voucher together with the Welcome Bonus.

The discount voucher expires 60 days after being issued.

No, there's no minimum sum that you have to reach to use the discount voucher.

No, the discount voucher may be redeemed once.

Yes, you can also use your Discount Voucher at the website Benetton.com once logged into your My Area.

Once you've finished registering, you must have your personal username and password to access your My Area. If you don't remember your password, recover it by clicking on "Forgot your password?".

You can modify your data directly in your My Area by logging in.

You can contact us directly from your members area: login, select "Contact us", fill out the form and click "Send". We will open a ticket for your request and reply as soon as possible.

"The Colors Club" is the new 3 status loyalty program from United Colors of Benetton. Start your shopping at participating stores or online by accessing your My Area, collect colored dots and access a series of exclusive benefits and special offers designed for you.
You will also be able to preview initiatives and special offers just for you. You can find the complete rules and regulations at the following link.

You can sign up for our loyalty program for free by going to one of the United Colors of Benetton or Undercolors of Benetton stores participating in the initiative or online, via the account creation page.

Accumulating dots is very simple: you'll get one dot for every Swiss franc spent at participating stores or online.
The dots accumulated with online purchases will remain "frozen" for the entire period in which it is possible to make a return; when this period has passed, the dots will automatically become "effective".
For more information on the loyalty program, consult the rules and regulations at the following link.

The status is defined by a predefined amount of dots accumulated through shopping at participating stores or online. There are increasing benefits ay at each status.
There are 3 status you can reach:
Fan: 0 to 199 Dots
Friends: from 200 to 599 Dots
Family: from 600 Dots

- Welcome Bonus equal to 15% discount that can be used at participating stores if you correctly complete the card activation procedure and make a first purchase within 14 days of that date. It is valid for 60 days from the date of issue;
- You'll receive a discount voucher of 10CHF or 15CHF for every 200 dots, based on the status reached, which can be used on a subsequent purchase at participating stores or online on a minimum purchase equal to at least double the value of the discount voucher. It is valid for 60 days from the date of issue;
- Birthday Bonus equal to 15% or 20%, depending on the status reached. It can be used at participating stores or online only once between the 7th day before and the 7th day after the date of your birthday with no minimum purchase amount.
For more information on the loyalty program, consult the regulations at the following link.

Yes, the 10CHF and 15CHF discount vouchers can be combined, but not with other value or percentage discount vouchers, such as the Welcome Bonus and/or the Birthday Bonus. They cannot be split, they cannot be converted into cash and they do not give the right to change. They cannot be used to purchase items on sale or subject to other promotions.

The loyalty Welcome Bonus can only be used at participating stores without a minimum purchase.
The 10CHF and 15CHF discount vouchers can be used on a single purchase at participating stores or online by accessing your My Area on a minimum purchase equal to at least double their value.
The Birthday Bonus can be used at participating stores or online by accessing your My Area with no minimum purchase.

It is possible to check your status, dot balance and available discount vouchers by accessing the My Area at the benetton.com website.
To access it you must have a personal username and password. If you don't remember your password, recover it by clicking on "Forgot your password?".

Yes, for more details, consult the rules and regulations at this link.

If you make a return to participating stores, a return voucher will be issued which will not be deducted from your dot balance.
You will be able to use the return voucher as a payment method for your next purchase and this will not accumulate dots.

You can cancel your membership from "The Colors Club" program at any time by contacting Customer Service from your My Area: log in, select "Contact us", fill out the form and click "Send".

On your device, go to your App Store or Google Play: search for the Benetton APP and download it for free.
If you already have an account on benetton.com, log in using your credentials.
If, on the other hand, you don't have an account, sign up and fill out the form with your info.

With the Benetton APP you can:

- check out the latest trends and shop from wherever you are
- create an account directly on the app and sign up for the Family Card program
- save your favorite products on your wishlist in just a click
- scan an article's barcode in the shop and search for it online to get more detailed information
- monitor your orders and manage returns quickly and easily

You can log into the Benetton APP with the same account you use for the website benetton.com, entering your credentials.
You can log in directly from the app, without any need to go onto the website.

Of course! You can use your Family Card on the Benetton APP, too. You can go to the "My Area", collect points while shopping, check the state of your order online as well as gift vouchers and any other transaction.